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5555ee is clear about what information we collect, how we use it and what choices you have. This policy covers every part of your account — from the moment you register through to your transaction history — and applies based on your local law and the eligible regions we serve.
When you open an account with us, we collect the information needed to run your account — your registration details, the payment methods you connect (such as bKash, Nagad, Rocket or Bank Transfer) and the transaction records generated each time funds move between your account and your wallet. We collect this information to process your deposits, identify your account, handle your withdrawals and respond to any support request you raise. We do not sell your personal data to third parties. We do not share your payment details — including mobile wallet numbers tied to bKash or Nagad — with any party outside the operational chain needed to process your transaction. Data we hold about your account is kept for as long as it is needed to support your active use of the platform or to meet record-keeping obligations that apply in the regions where we operate. If you close your account, we retain only what applicable rules require us to keep and remove the rest in line with standard data-removal practice. Availability of this platform, and the scope of data obligations that apply to you, depends on your local law and the eligible regions we serve. Where rules differ by jurisdiction, the stricter standard governs how we handle your data.
Mobile wallet numbers and transaction references connected to bKash deposits are used only to process and verify your transfer. They are not shared outside the payment chain.
Nagad account details submitted during a deposit are treated as payment-processing data. We store only what is needed to match the transfer to your account record.
Rocket transfer references are logged in your transaction history. You can review this record from your signed-in account page at any time.
Bank account details provided for withdrawal by Bank Transfer are held only for that transaction cycle and are not used for any secondary purpose.
This policy applies to information collected directly through the 5555ee platform — your account, your session activity and the payment routes you use. It does not govern data practices on third-party sites, payment provider interfaces or any external service you navigate to from our platform. Understanding the scope helps you know exactly where our obligations begin and end.
Data collected when you log in, update your profile or change account settings falls within this policy. This includes your registered email, password hash and any identity details you submit during account verification.
Every deposit and withdrawal record generated on our platform is within scope. This covers transfers made via bKash, Nagad, Rocket and Bank Transfer — all visible in your signed-in transaction history.
Your browsing behaviour on 5555ee — pages visited, game sessions opened, session duration — is captured to improve platform performance. This data is handled under this policy, not by any third-party analytics provider acting independently.
When you leave 5555ee to complete a payment on a mobile wallet interface or visit a linked external page, that provider's own privacy terms apply. We do not control or accept responsibility for external data practices.
You have practical options for managing the information we hold about you. The most direct path is your signed-in account page, where your profile details and transaction history are both visible and, in most cases, editable. If a field cannot be changed directly — for example, a registered mobile number used for wallet verification — you can raise a correction request through our support channel. We will review it and confirm what can be updated and what must stay fixed for security reasons. If you want to know exactly what data we hold on your account, you can request a summary by contacting us through the published support route on this page. We aim to respond to data queries in a reasonable time, though exact timelines depend on the nature of the request and the volume of queries we are handling. Requests to remove data are assessed against our retention obligations — we will tell you clearly what we can remove and what we are required to keep.
Open your signed-in account page to see your profile data and full transaction history. Deposits and withdrawals via bKash, Nagad, Rocket and Bank Transfer are all listed there with timestamps.
Edit your profile fields directly where the account page allows it. For fields locked after verification, submit a correction request through our support contact and we will confirm what can change.
You can request a summary of the personal data stored on your account. Contact us through the support route below and state your account-registered email so we can locate your record.
If you close your account and want data removed, tell us through the support contact. We will confirm what can be deleted and what we are obligated to retain under applicable record-keeping rules.
If you have a specific question about how your data is handled — or need to raise a correction, access or removal request — use one of the contact paths below. Each route goes to our account support team, who handle privacy queries alongside general account matters.
Open the live chat widget from any page on 5555ee. State your account-registered email and describe your data query. Our team will direct it to the right review path.
Send your privacy or data request to the support email address published in the site footer. Include your account email and the specific data matter so we can locate your record and respond accurately.
Log in and navigate to the Help section in your account. You can submit a support ticket there, which creates a trackable record of your privacy request that you can follow up on later.
Our data handling practices are built around the account-to-wallet path — meaning the information we collect is tied to what you need to use the platform and nothing beyond that. We use cookies to maintain your login session and remember your preferences between visits; you can adjust cookie settings through your browser without losing your account access. Transaction data, including records of bKash, Nagad and Rocket deposits, is stored in your account log and is not modified after the fact. We do not share that data outside the operational chain required to process your payment.
We use session cookies to keep you logged in and preference cookies to remember settings like language and display options. No advertising cookies are set by us. You manage them through your browser settings.
Your account password is stored as a hash, not in plain text. If you believe your account has been accessed without your permission, contact support immediately through live chat or email so we can investigate and act.
We keep your account and transaction data for as long as your account is active and for any period required by applicable record-keeping rules after closure. Once the retention period ends, we remove or anonymise the data.
When this policy changes in a material way, we post the updated version on this page with a revised date. Continuing to use your account after a policy update means you have read the current version.
These questions reflect what account holders in Bangladesh most commonly ask about how we manage their data, what rights they have and how to act on them.
We collect your name, email address, date of birth and contact details at registration. When you add a payment method — such as bKash or Nagad — we also collect the wallet number needed to process your transactions. No more than is necessary for account operation.
Yes, when you submit a bKash or Nagad number to make a deposit, that number is visible to our payment-processing team for verification. It is not shared with any party outside the chain needed to complete your transfer and is stored in your account record.
Your transaction history and profile data are visible in your signed-in account. For a fuller data summary, contact our support team by email or live chat, state your registered email address, and request an account data report. We will respond with what we hold.
We share data only within the operational chain needed to run your account — for example, the payment processor handling your Rocket or Bank Transfer request. We do not sell your data or share it with advertisers, data brokers or any unrelated third party.
Log in and open your account profile page to edit fields directly. If a field is locked — such as a verified mobile wallet number — submit a correction request through live chat or the Help ticket system. We will confirm what can be changed and what must stay fixed.
When you close your account, we retain only the data that applicable record-keeping rules require us to keep, for the period those rules specify. Everything else is removed or anonymised. Contact support to start the closure and data-removal process.
This policy covers all accounts on the 5555ee platform. Actual access to the platform and the specific data obligations that apply to you depend on your local law and the eligible regions we serve. Check the current terms for the rules that apply in your region.